Refund and Return Policy

Return and Refund Policy:

Thank you for shopping at Zeena Luxury. We strive to ensure that our customers are satisfied with their purchases. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility:
   • You may return any unused and unopened product purchased from our website within 3 days of delivery.
   • To be eligible for a return, the product must be in its original packaging and in the same condition as when you received it.
   • Returns are accepted at the customer’s own risk. Customers are responsible for the cost of return shipping and any associated insurance.
2. Return Process:
   • To initiate a return, please contact our customer service team within 3 days of receiving your order to request a return authorization (RA) number.
   • Once you receive the RA number, securely package the product and include the RA number on the package.
   • Ship the product back to us within 3 days of receiving the RA number. Please ensure that the return package is adequately insured, as we cannot be held responsible for lost or damaged returns.
   • Upon receiving the returned product, we will inspect it to ensure it meets the return eligibility criteria.
3. Refund or Exchange:
   • After inspecting the returned product, we will notify you of the approval or rejection of your refund or exchange.
   • If approved, we will process your refund or exchange within [number of days] of receiving the returned product.
   • Refunds will be issued to the original payment method used for the purchase, minus any shipping charges incurred for the return.
   • If you are requesting an exchange, we will ship the replacement product to you at our expense.
4. Non-Refundable Items:
   • Coupon amounts, promotional offers, or any other discounts applied to the original purchase are not refundable.
   • Only the actual amount paid for the product will be eligible for a refund.
5. Contact Us:
   • If you have any questions about our return and refund policy, please contact us at [email address] or through our website’s contact form.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our return and refund policy. Thank you for choosing Zeena Luxury—we appreciate your business!