Return & Refund Policy

At Zeena Luxury, we take pride in delivering premium-quality products and a seamless shopping experience. If for any reason you are not fully satisfied with your purchase, we’re here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition

• All original tags, packaging, and accessories must be intact

• Proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions will not be accepted for return.

Non-Returnable Items

Certain items are not eligible for return, including:

• Customized or made-to-order products

• Items purchased during clearance or final sale

• Personal-use items (if applicable)

Return Process

To initiate a return:

1. Contact our support team at support@zeenaluxury.com

2. Provide your order number and reason for return

3. Once approved, you will receive return instructions

Please note:

• Customers are responsible for return shipping costs, unless the item received was damaged or incorrect

• We recommend using a trackable shipping method

Refunds

Once your return is received and inspected:

• You will be notified of the approval or rejection of your refund

• If approved, your refund will be processed within 5–10 business days

• The amount will be credited to your original payment method

Shipping charges are non-refundable, unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery

• Include clear photos of the issue

We will arrange a replacement at no additional cost.

Exchanges

We currently offer exchanges only for:

• Defective or damaged items

• Size replacements (subject to availability)

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again

• Contact your payment provider (processing times may vary)

• If the issue persists, contact us at [your email/contact]

Contact Us

For any questions regarding returns or refunds, feel free to reach out:

• Email: support@zeenaluxury.com

• Phone/WhatsApp: +919995338675

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Thank you for shopping with Zeena Luxury. Your satisfaction is our priority.