Shipping Policy

At Zeena Luxury, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines how we process, ship, and deliver your purchases.

Order Processing

• All orders are processed within 1–3 business days after confirmation

• Orders are not processed or shipped on weekends or public holidays

• During high-demand periods, processing times may be slightly extended

Once your order is shipped, you will receive a confirmation message with tracking details.

Shipping Timeframes

Estimated delivery times:

• Domestic Shipping: 3–7 business days

• International Shipping: 7–14 business days (if applicable)

Please note that delivery times are estimates and may vary depending on your location and external factors.

Shipping Charges

• All prices are inclusive of shipping charges.
  

Order Tracking

Once your order has been dispatched:

• You will receive a tracking number via email or SMS

• You can track your shipment in real-time through the courier partner’s website

If you do not receive tracking details, please contact our support team.

Delays & Exceptions

While we strive for timely delivery, delays may occur due to:

• Weather conditions or natural disruptions

• Courier service issues

• Incorrect or incomplete shipping addresses

• Customs clearance (for international orders)

Zeena Luxury is not responsible for delays caused by external factors beyond our control.

Delivery Issues

Please ensure that your shipping details are accurate at checkout.

If a delivery fails due to incorrect information or unavailability:

• The customer may be responsible for re-delivery charges

• We are not liable for lost packages due to incorrect addresses provided

Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

• Contact us within 48 hours of delivery (or expected delivery date)

• Provide your order number and relevant details/photos

We will investigate the issue and arrange a suitable resolution.

International Shipping (If Applicable)

• Customers are responsible for any customs duties, taxes, or import fees

• These charges are not included in our pricing and vary by country

Contact Us

If you have any questions regarding shipping or delivery, please reach out to us:

• Email: support@zeenaluxury.com

• Phone/WhatsApp: +919995338675

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Thank you for shopping with Zeena Luxury. We aim to provide a smooth and reliable delivery experience for every order.